Got a question, bug report, or billing issue? We're real people — not a chatbot — and we actually respond.
hello@ukstudentplatform.com
General enquiries
Data & Privacy
privacy@ukstudentplatform.com
GDPR requests, data deletion
Phone
+44 (0)20 7946 0000
Mon–Fri, 9am–5pm GMT
Office
International House
12 Constance Street
London E16 2DQ
United Kingdom
Support Hours
Monday – Friday
9:00am – 5:00pm GMT
We aim to reply to all emails within 4 hours during business hours.
Both packs are one-time payments — there's nothing to cancel. You own access permanently.
Email us with your Stripe receipt and we'll fix it within a few hours.
Once you've accessed the content, refunds are not available per our Terms. If you haven't accessed it yet, email us within 14 days.
Go to the login page and click "Forgot password?" — or email us if you're locked out.
No — we're not immigration advisers. Contact your university's international student support team or find an OISC adviser at gov.uk.